Komorebi Trading 株式会社 Privacy Policy
This Privacy Policy describes how Komorebi Trading 株式会社 (“we,” “our,” or “us”), operating under the brand name Komorebi Host, collects, uses, stores, and protects personal information provided by users (“you” or “your”) of our website hosting and domain registration services. We are committed to protecting your privacy and complying with applicable data protection laws, including the Act on the Protection of Personal Information (APPI) of Japan.
1. Controller Information The data controller responsible for your personal information is:
Komorebi Trading 株式会社 〒275-0013 千葉県習志野市花和咲２丁目１３番１５号 Narashino, Chiba, Japan Email: contact@komorebihost.com
2. Information We Collect We may collect the following categories of personal information:
a) Information you provide directly: Full name Email address Billing address and postal address Phone number Payment information (credit/debit card details or bank account information) Domain registration data (used for WHOIS records, where applicable) Account credentials (username and hashed password) Support communications and inquiries
b) Information collected automatically: IP address and approximate geographic location Browser type, version, and operating system Pages visited, time and date of access, and referring URLs Cookies and similar tracking technologies Log files related to service usage
3. Legal Basis for Processing We process your personal information on the following legal bases: Performance of a contract: to provide, maintain, and manage the services you have requested, including web hosting and domain registration. Legal obligation: to comply with applicable laws, regulations, and judicial or governmental orders. Legitimate interests: to prevent fraud, ensure network and information security, and improve our services. Consent: where you have given explicit consent to specific processing activities, such as receiving marketing communications.
4. How We Use Your Information We use the personal information we collect to: Create and manage your account and provide our hosting and domain services Process payments and issue invoices Register domain names on your behalf with relevant registries Respond to customer support inquiries and resolve disputes Send service-related notifications, such as renewal reminders and maintenance alerts Detect, prevent, and investigate fraudulent or unauthorized activity Comply with legal and regulatory obligations Improve the quality, performance, and security of our services Send marketing communications, where you have consented to receive them
5. Cookies and Tracking Technologies Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and remember your preferences. Cookies may be: Strictly necessary cookies: required for the operation of the website Performance and analytics cookies: used to understand how visitors interact with our website Functionality cookies: used to recognize you and remember your preferences
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and services.
6. Disclosure of Your Information We do not sell, rent, or trade your personal information to third parties. We may share your information with: Domain registries and registrars: as required to register and manage domain names on your behalf Payment processors: to securely process transactions (these providers operate under strict data security standards) Hosting infrastructure providers: to deliver and maintain our services Professional advisors: including lawyers, accountants, and auditors, where necessary Law enforcement or regulatory authorities: when required by applicable law or legal process
All third-party service providers are required to handle your personal information in accordance with applicable data protection laws and our instructions.
7. International Data Transfers As an internationally operating service, your personal information may be transferred to and processed in countries other than Japan. Where such transfers occur, we ensure appropriate safeguards are in place, consistent with the requirements of the APPI and other applicable regulations, to protect your personal information.
8. Data Retention We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the duration of your account and any contractual relationship with us. We may also retain information as required to comply with legal obligations, resolve disputes, and enforce our agreements. When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures.
9. Data Security We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, alteration, or disclosure. These measures include encryption of data in transit and at rest, access controls, and regular security assessments. While we take reasonable steps to safeguard your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
10. Your Rights Subject to applicable law, you may have the following rights regarding your personal information: Right of access: to request a copy of the personal information we hold about you Right to rectification: to request correction of inaccurate or incomplete information Right to erasure: to request deletion of your personal information, subject to certain legal exceptions Right to restriction: to request that we limit the processing of your personal information Right to data portability: to receive your personal information in a structured, commonly used format Right to object: to object to processing based on our legitimate interests Right to withdraw consent: where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us at contact@komorebihost.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
11. Children’s Privacy Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal information, please contact us and we will take appropriate steps to delete such information.
12. Links to Third-Party Websites Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will notify you by email or by posting a prominent notice on our website, and we will update the effective date at the top of this policy. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.
14. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at: contact@komorebihost.com